Knowledge Base (FAQs)

FAQs are a way for teams to share information and answer common questions. Information is available at the click of a button and can help employees to work smarter by connecting what they learn to what they do. The decrease in time spent asking questions means more time is spent doing the work that needs to be done.

Features & Benefits

• Answer common questions like "what does this acronym mean?" or “how do I know when a budget has been confirmed?”
• Include hyperlinks, images, videos, and more to provide the most thorough information to your team
• Integrate with Salesforce Knowledgebase
• Use FAQs for customer service scripts and internal documents
• FAQs are simple to create and even easier to share with individual employees, groups, or the whole company
• Out-of-the-box dashboard shows user engagement with FAQs and other Merlin Guides features

Solution Use Cases

• Employee Onboarding
• Employee Training
• Change Management
• Agent Outsourcing